What happens when you stop shopping and start partnering? At King’s, that transformation came to life as we moved from simply using Microsoft’s Dynamics 365 to actively co-developing AI-driven tools like Copilot. This collaboration, spearheaded by the Digital Innovation for Student Success team, not only enhanced student support but also provided Microsoft with critical insights into the future of higher education technology. In a sector under pressure from shifting demographics and increasing competition, partnerships like this could be the key to staying ahead.

This piece delves into how the principles of architects like Bjarke Ingels and Richard Rogers can inform and improve digital experiences in higher education. By examining lessons of transparency, flexibility, and community participation, we explore how the King’s Digital Innovation for Student Success (DISS) team integrates these architectural insights into user-centric digital solutions.

In an increasingly online world, how should brick & mortar universities approach the crossroads of tradition and innovation? With the rapid rise of online educational platforms, there's a conversation brewing: Is the project approach delivering value, or do we venture into the evolving realm of the product mindset?

Mental health discussions have moved from the shadows to the spotlight, yet institutional support systems are falling short of meeting student needs. I delve into the sobering lessons learned from a landmark legal case and how they inform the need for proactive, connected support systems within universities.

Navigating the complexities of decision-making in large organisations is no small feat. In this reflective blog, I draw upon my own leadership experiences in higher education to guide you through the fog of ambiguity. The key takeaway? Don't shy away from being decisive.